Atlantic City Electric Payment Scam Hits Island Business

Nov 07, 2018

Surf City police are warning residents and business owners about a phone scam aimed at Atlantic City Electric customers. Officers responded to a local business Oct. 27 after employees received a call from an individual claiming to be a finance manager with the utility company demanding payment and threatening to shut off service, according to police.

Employees told officers the individual who called said the business account was flagged for non-payment and the company would send out a technician within the hour to turn off the electricity, law enforcement officials said in a social media post. The number used to call the business was Atlantic City Electric 800#. While the employees did not fall prey to the scam, they did want to get the information out to others, according to police.

On its website, Atlantic City Electric notes it has seen an increase in reports of scammers calling customers and telling them their service will be disconnected unless payment is received. Impersonators instruct customers to purchase a prepaid credit card while providing a different phone number to call back and pay the alleged debt before service is turned off.

“They also use a tactic called ‘spoofing’ to manipulate the Caller ID displayed phone number so that it appears as an Atlantic City Electric number,” according to the utility company’s fraud and theft page on its website.

Atlantic City Electric representatives will never call and ask for cash or request customers to purchase a prepaid credit card to make a payment on their bill, according to police. Anyone with concerns about the status of their account can call Atlantic City Electric’s customer service line at 1-800-833-7476.

Police and company officials want to remind customers to never open their door to someone unknown. Additionally, they urge everyone to ask for a photo ID through a window. All Atlantic City Electric employees and contractors carry company ID badges displaying their name, photograph and identification number. To verify an Atlantic City Electric employee’s identity or work being done, call the company at 1-800-833-7476. —G.G.S.

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