Comcast Closing Ship Bottom Service Location

Sep 26, 2018
Photo by: Ryan Morrill

The only Comcast service center on Long Beach Island is closing its doors ahead of a planned Xfinity Store slated for opening late next summer on the mainland. Jennifer Bilotta, vice president of communications for the cable giant’s Freedom Region, said the hope was to have the store opened before the service center was closed in mid-November. However, a series of delays has pushed back the opening date of the store, where customers can take care of business and try out new equipment. In the meantime, she said, Comcast will expand its current customer service location in Manahawkin to handle the busy season in the LBI region.

Bilotta said visits to customer service centers have gone down in recent years due to the use of online services and mobile apps, including paying bills and scheduling appointments. For customers who like the face-to-face interaction, she said, they can pay bills at any CVS, 7-Eleven or Family Dollar.

“The way people do business with us has changed,” she said.

In the past, no two Comcast service areas shared equipment, meaning you couldn’t return equipment from LBI to a Comcast facility in North Jersey, nor could bills be paid. It was a very singular experience. That’s changed, too, Bilotta said. Customers can pay their bills, schedule appointments, return or pick up equipment for their LBI home at any Xfinity Store in the greater New Jersey and Greater Philadelphia areas.

Until the Xfinity Store on the mainland opens, customers who want to return equipment can do so through UPS.

This isn’t Comcast’s first time closing a customer service center in favor of a retail experience, Bilotta said. It's been done in other shore communities.

“There is so much more that you can do than in the traditional customer service locations,” Bilotta said, noting Comcast isn’t abandoning its LBI customers, but is continuing to invest in its service to them by offering a comprehensive and one-stop shopping experience.

The cable giant will announce the Ship Bottom service center closure with its bills and other mailings about 30 days before it shuts the doors for good, she said.

— Gina G. Scala

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