Phone Scam Involving Atlantic City Electric Payments

Oct 03, 2016

Customers of Atlantic City Electric are urged to be aware of a potential scam where a phone caller will ask them to pay their electric bill by using a gift card. ACE never asks customers to pay their bill using a gift card.

There are periodic scams involving criminals who masquerade as ACE employees on the phone in order to steal personal financial information. This scam is often referred to as the “Green Dot” Visa credit card scam – criminals request the “Green Dot” card in many instances. In some cases, the scam even incorporates a phone number for customers to call and a fake Atlantic City Electric voice recording.

Scammers will sometimes use a “shadow” or “800” call-back phone number. The imposters will use technology to have the Atlantic City Electric “800” customer service number appear on the telephone’s caller ID feature. When customers call the shadow number, the “scammers” answer, claiming to be affiliated with Atlantic City Electric.

In addition to residential customers, scammers are also targeting businesses, claiming that the location’s electric service account is delinquent and that power will be disconnected unless a payment is made by a specific method, such as the prepaid, reloadable credit card. Once the scammer obtains the card’s identifying information, the value is then downloaded, swept and stolen. These transactions are untraceable.

Atlantic City Electric will contact customers in person or via phone for various reasons. If someone claims to represent Atlantic City Electric, it’s important that customers take precautions to verify the person is affiliated with ACE, especially if that person is requesting an immediate monetary payment.

When addressing past-due accounts, Atlantic City Electric never endorses a specific form of payment. Instead, multiple payment options are always given to the customer. —P.J.


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